Wateer Terms

Terms of Service.

The terms that govern your use of the Wateer Platform and its services.

Version: v4

Terms of Use — Wateer

1. Who we are

The Wateer platform is operated by Masarat Wateer for Information Technology Company (LLC), registered in the Kingdom of Saudi Arabia under Commercial Registration No. 1010795924.

Wateer lets you receive your digital invoices and receipts from the merchants you deal with, keep them, and go back to them.

2. What you are agreeing to

By using the Platform or receiving a digital invoice through it, you agree to these Terms and to the Privacy Policy. If you do not agree, stop using the Platform.

These Terms are for you as a customer. Merchants subscribed to Wateer have a separate agreement that does not apply to you.

3. Definitions

Wateer / the Platform / we: Masarat Wateer for Information Technology Company.

You / the customer: the person who uses the Platform or receives a digital invoice or receipt through it.

The merchant: the shop or establishment you bought from, which issued your invoice.

Digital invoice: an electronic financial document evidencing a purchase.

The Laws: the laws and regulations in force in the Kingdom of Saudi Arabia.

4. What Wateer does — and what it does not

4.1 Wateer carries the invoice from the merchant to you and lets you keep it and reach it.

4.2 Wateer is not the seller. We did not sell you the product or service, we did not receive its price, and we are not a party to your contract with the merchant.

4.3 Returns, exchanges, warranty, product quality, price accuracy, and invoice content are therefore the merchant's responsibility alone, and are taken up with them.

4.4 If your invoice contains incorrect information, contact the merchant. We can help you reach them.

5. Who may use the Platform

5.1 You must have full legal capacity.

5.2 Our services are not directed at anyone under eighteen or at persons lacking legal capacity. In those cases a parent or legal guardian consents on their behalf.

6. Your account

6.1 You can receive an invoice without creating an account. Creating one lets you save your invoices and reach them later.

6.2 When registering, use a mobile number and email address that belong to you, so our notifications reach you.

6.3 Provide accurate information and update it when it changes.

6.4 Keep your credentials confidential and do not share them. Tell us immediately about any unauthorised use of your account.

6.5 No member of our staff will ever ask you for your password or a verification code, by phone or by email. Any such request is an attempted fraud.

7. Acceptable use

You may not use the Platform for any unlawful purpose, attempt to breach or disrupt it, access anyone else's data, or extract its content by automated means without permission.

8. Your privacy

8.1 We process your personal data in accordance with the Privacy Policy, available at privacy.wateer.sa.

8.2 From the privacy centre you can see your consents and withdraw them, and request a copy of your data, its correction, or its deletion.

8.3 Our Data Protection Officer: [email protected].

9. Cookies

We use cookies to run the Platform and measure its performance. You can control non-essential cookies on your first visit and from the privacy centre at any time. Details are in the Privacy Policy.

10. Intellectual property

The Platform, its trade marks, designs, and content are owned by Wateer and legally protected. They may not be used or copied without our written permission. Your invoices and your data are yours.

11. Service availability

We aim to keep the Platform continuously available. It may be interrupted for maintenance or for reasons beyond our control. We do not guarantee uninterrupted operation, but this does not affect your right to reach your stored invoices.

12. Our liability

12.1 We are liable for direct damages resulting from our breach of our obligations to you under these Terms.

12.2 We are not liable for indirect damages, nor for the merchant's acts, products, or services, nor for third-party websites or applications you reach through links on our Platform.

12.3 We neither exclude nor limit our liability for fraud, gross negligence, death or personal injury, or any liability that the law does not permit to be limited.

13. Account suspension

13.1 We may suspend your account or restrict your access if you use the Platform in breach of the Laws or of these Terms, or where there is a threat to the security of the Platform or to other people's data.

13.2 We notify you of the suspension and its cause, and you may object at [email protected]. The suspension is lifted as soon as its cause is removed.

13.3 Suspension does not deprive you of your rights over your personal data, nor of obtaining a copy of your invoices.

14. Closing your account

You may close your account at any time from your account settings or by writing to [email protected]. You will be able to export your invoices before closure. After closure your data is handled in accordance with the retention periods set out in the Privacy Policy, subject to what must be retained by law.

15. Notices

We contact you by the email address or mobile number registered with us, or by a notice inside the Platform. Keep your details up to date so our notices reach you. This is not a waiver by you of any statutory right to receive notices by the means prescribed by law.

16. Complaints

16.1 To make a complaint or report a problem: [email protected], or through the support channels published on the Platform. We aim to respond within a reasonable period.

16.2 Complaints about the product, the service, the price, or returns should be directed to the merchant.

16.3 If you believe your personal data protection rights have been breached, you may lodge a complaint with the Saudi Data & AI Authority (SDAIA) as the competent authority.

17. Changes to these Terms

We may amend these Terms. We notify you of material changes a reasonable time before they take effect, through the Platform or by email. Continuing to use the Platform after they take effect constitutes acceptance. The version in force is always published with its effective date.

18. General provisions

18.1 Severability. The invalidity of any provision does not invalidate the rest, which continues in force.

18.2 Language. These Terms are issued in Arabic and English. In the event of any discrepancy, the Arabic text prevails.

18.3 Governing law. These Terms are governed by the laws in force in the Kingdom of Saudi Arabia.

18.4 Dispute resolution. We seek to resolve any disagreement amicably. Failing that, the competent courts in the city of Riyadh shall have jurisdiction, without prejudice to your right to approach the competent consumer protection bodies.

19. Contact us